Sakaar Art
Cancellations & Refunds Policy
1. Overview
All items sold by Sakaar Art are handmade to order. Production begins only after an order is confirmed, and an item that has been started cannot be resold to another customer. This policy sets out the cancellation windows, what is and is not eligible for a refund, and the timelines involved.
2. Cancelling an order
| Stage | Outcome | |
|---|---|---|
| Within 12 hours of ordering, before production begins | Full refund | |
| After production has begun | Not cancellable | |
| After dispatch | Not cancellable |
To request a cancellation, contact us on WhatsApp at +91 8130422575 or by email at sakaar.art100@gmail.com, quoting your order reference. WhatsApp is the fastest route. If production has begun but the item is at an early stage, contact us regardless and we will accommodate the request where we reasonably can.
3. Damaged or incorrect items
If an item arrives damaged, or differs materially from what you ordered, notify us within 48 hours of delivery with clear photographs of the item and its packaging. Each claim is assessed individually. Where a claim is accepted, we will offer a repair, a remake, or a refund, as appropriate to the circumstances.
Please retain the item and its original packaging until your claim has been resolved. We may request the return of the item before a resolution is issued.
4. What is not eligible for a refund
- Change of mind after delivery. Items are made to order and cannot be returned to stock.
- Minor variation between items. Every piece is made by hand. Petal placement, exact dimensions and the fall of the wrapping will vary slightly from the product photograph. This is inherent to a handmade product and is not a defect.
- Damage arising from use. Chenille wire holds its shape but can be deformed. Crushing, pulling or washing an item is not covered.
- Delivery issues outside our control, including courier delays, incorrect or incomplete delivery addresses, and failure to receive the consignment.
5. Refund method and timelines
Approved refunds are issued to the original payment method. We initiate the refund within 2 working days of approval. Your bank or payment provider then typically requires a further 5–7 working days to credit the amount. This second period is determined by your provider and is outside our control.
Where payment was made by direct UPI transfer rather than through the website, please confirm the account to be credited and the refund will be issued by the same method.
6. How to raise a request
Contact us by WhatsApp at +91 8130422575 or by email at sakaar.art100@gmail.com, quoting your order reference and, where relevant, a photograph. Requests are reviewed by a member of our team and we aim to respond within one working day.